All artworks are 15 x 10cm.
FAQ
How do I purchase a piece?
Register for your Incognito account, by registering your Incognito account you can add items to your Wish List to enter the lottery system on April 21st. From March 31st when the collection goes Live, you will have access to view the collection of over 3,200 original pieces of art and add your favourites to your Wish List.
All the artworks on your Wish Lists will be automatically added to a lottery system on April 21st. A lucky purchaser is selected at random (up to 3 artworks per Wish List will be attempted to be purchased depending on your preference order)
If you previously had an Incognito account set up, please ensure all your details are up-to-date e.g. email, shipping and billing address and payment details.
To note no update or changes can be made to Wish Lists from 9.30am on April 21st.
What features do I get by creating account?
Registering an account will allow you to add items to your Wish List to enter the lottery system on April 21st . Too create an account simply click on the following link: https://shop.incognito.ie/customer/account/create/
If you previously had an Incognito account set up, please ensure all your details are up-to-date e.g. email, shipping and billing address and payment details. From March 31st when the collection goes Live, review the collection of over 3,200 original pieces of art and add your favourites to your Wish List. To note no update or changes can be made to Wish Lists from 9.30am on April 21st.
All of the Artworks on your Wish List will automatically entered into a lottery system on April 21st. A lucky purchaser is selected at random and up to 3 artworks per Wish List will be attempted to be purchased depending on order preference.
Do I need to create an account?
Due to Incognito popularity and growing demand, we have limited number of over 3,200 original pieces of artwork going on sale April 21st. To be in with the best chance of securing a piece we encourage that you participate in our lottery system. Click on How to Buy Section. After the lottery system has taken place on April 21st the remainder of the collection is available to be purchased.
How does the lottery system work?
The lottery system goes live on April 21st. All of the artworks on your Wish Lists will be automatically added to a lottery system on April 21st. A lucky purchaser is selected at random (up to 3 artworks per Wish List will be attempted to be purchased depending on your preference order).
To note no update or changes can be made to Wish Lists from 9.30am on April 21st. All of the Artworks on your Wish List will automatically entered into a lottery system on April 21st. A lucky purchaser is selected at random and up to 3 artworks per Wish List will be attempted to be purchased depending on order preference.
How many items can I add to my Wish List?
With your Wish List you can add up to 10 items up until 9.30 am on April 21. At that point any items in your Wish List will be attempted to be purchased based on the order of selection you have chosen matically included in the lottery system, the lottery system will proceed to attempt to purchase up to 3 items. Please ensure you only add the number of items you wish to attempt to purchase in your Wish List. You may end up with 3, 2, 1 or none.No update or changes can be made to Wish Lists from 9.30am on April 21st.
With your Wish List you can add up to 10 items up until 9.30 am on April 21. At that point any items in your Wish List will be attempted to be purchased based on the order of selection you have chosen included in the lottery system, the lottery system will proceed to attempt to purchase up to 3 items. Please ensure you only add the number of items you wish to attempt to purchase in your Wish List. You may end up with 3, 2, 1 or none. No update or changes can be made to Wish Lists from 9.30am on April 21st.
Artworks on your Wish List will automatically entered into a lottery system on April 21st. A lucky purchaser is selected at random and up to 3 artworks per Wish List will be attempted to be purchased depending on order preference.
Why do I need a valid card to my account registration?
A valid card is required to pre-authorise any purchases from the lottery system. and also reduce any delays in completing successful transaction. All card details are held and processed by Stripe. Stripe Checkout User Services Agreement – Ireland | Stripe | Ireland
Can I use PayPal?
NO – all payments are processed using Credit/Debit cards.
I can't find the number of the piece I want to purchase?
All items are numbered from JJ0001 – JJXXXX. You can search for a particular number using the search bar. Or if you have created an account, you can add your favourites to your Wish List. You can also use the recently viewed option which will show last viewed items.
All the Artworks on your Wish List will be automatically entered into a lottery system on April 21st. A lucky purchaser is selected at random and up to 3 artworks per Wish List will be attempted to be purchased depending on order preference.
How do I know what pieces are available to purchase?
All of the collection is available to be added to Wish List up to 9.30 on April 21st to participate in the lottery system. Once the lottery system has completed the remainder of the collection will be available to purchase. All that items sold will be tagged SOLD, you can use the filter just to view the artworks available.
I have ordered the wrong piece or I would like to cancel my order, what can I do?
Unfortunately, we cannot offer any refunds for items selected incorrectly. All sales are final. Be sure to carefully select and identify preference order of the pieces you add Wish List for the lottery system. All of the Artworks on your Wish List will automatically enter into a lottery system on April 21st. A lucky purchaser is selected at random and up to 3 artworks per Wish List will be attempted to be purchased depending on order preference.
How do I know if a piece is sold out?
Any items that have been purchased out will be marked with a SOLD note on the artwork piece.
How do I know if I get a piece?
An email notification will be sent to everyone participating in the lottery system and purchasers will be advised what artworks they successfully bought.
When do I find out who the Artist is?
Email notifications will go to all participating in lottery system, successful purchasers will receive an email of confirmation of their order. Check your junk, spam or clutter folders in case it’s fallen in there.
I have ordered multiple pieces and have been charged shipping on each transaction, can I pay for one shipping and direct them all to one shipping address?
Due to the fragile nature of the pieces of art , all orders are completed and packed individually and our post and packaging rates are per order.
When will I receive my order?
Orders will be completed within 2 weeks and sent via registered post.
The website isn’t working?
If the website isn’t working for you. Try refreshing the page or using a different browser – Chrome, Edge, Firefox. If there is an issue from our side (due to high volume of traffic) we will have updates on our social media – FB, TWITTER, Instagram and will be working away in the background trying to fix the issue.
Who can I contact if I am experiencing issues?
If you are experiencing issues that are not answered in our FAQ’s you can email your query to us at incognito2022@jackandjill.ie or send a private message direct message to Facebook https://www.facebook.com/2022Incognito
I didn’t receive a confirmation email, what do I do?
An automatic confirmation will be sent to the email address used to create the account. Check your junk, spam or clutter folders incase it’s fallen in there.
If I live outside the ROI, can I still purchase?
Absolutely, we have artists from Australia, Canada, Estonia, France, Germany, Portugal, South Africa, Spain, UK and the USA. Anyone in the world can purchase a piece from this collection. Currently all shipping and packaging will cost €5.
I want to participate in 2023 - how do I do this?
Thank you we would have you on board next year. Registration will open in May 2022. Please keep an eye on the website or email your details to incognito2022@jackandjill.ie.
Can I make a donation to Jack and Jill Children's Foundation?
Absolutely, If you do not wish to purchase a piece of art from the collection you can donate directly to Jack and Jill Children’s Foundation. 2022 is a big year for us as we are celebrating our 25th Anniversary, today we have 412 Jack and Jill Families under our wing.
To make a donation simply click on the following link: https://www.jackandjill.ie/how-you-can-help/donate/
How do I sign out of my account?
Using the profile icon in the top right hand corner of your page, there is a sign out option.
How do I delete my account?
If you would like to delete your account, please email incognito2022@jackandjill.ie with the email address you used to create your account with and we will delete your information.
Jack and Jill Children’s Foundation
The Jack and Jill Children’s Foundation is an Irish children’s charity that funds and delivers specialist home nursing and end-of-life care for children from birth to six years of age who have highly complex and life-limiting medical conditions. Its mission is to empower parents to care for their child at home, in communities across Ireland.
With over 400 children under the Jack and Jill wing, 2022 is a big year as Jack and Jill celebrate their 25th Anniversary.
