All artworks are 15 x 10cm.
FAQ
How do I purchase a piece of Incognito artwork?
Register for your Incognito account, by registering your Incognito account you can add items to your Wish List to enter the draw on April 26th. From March 31st when the collection goes Live, you will have access to view the collection of thousands original pieces of art and add your favourites to your Wish List. All the artworks on your Wish Lists will be automatically entered into a draw on April 26th. A lucky purchaser is selected at random (up to 3 artworks per Wish List will be attempted to be purchased depending on your preference order).
If you previously had an Incognito account set up, please ensure all your details are up-to-date e.g. email, shipping and billing address and payment details. To note no update or changes can be made to Wish Lists from 10am. On Thursday the 27th of April the sale will continue until all artworks have been sold.
What features do I get by creating account?
By registering an account, it will allow you to add items to your Wish List to enter the draw on April 26th . Too create an account simply click on the following link: https://shop.incognito.ie/customer/account/create/
If you previously had an Incognito account set up, please ensure all your details are up-to-date e.g. email, shipping and billing address and payment details. From March 31st when the collection goes Live, review the collection of original pieces of art and add your favourites to your Wish List.
To note no update or changes can be made to Wish Lists from 10am on April 26th.. All of the Artworks on your Wish List will automatically entered into draw on April 26th. A lucky purchaser is selected at random and up to 3 artworks per Wish List will be attempted to be purchased depending on order preference.
Do I need to create an account?
Due to Incognito popularity and growing demand, we have thousands of original pieces of artwork going on sale April 26th.. To be in with the best chance of securing a piece we encourage that you participate in our draw. Click on How to Buy Section. After the draw has taken place on April 26th the remainder of the collection is available to be purchased on April 27th.
How does the Incognito Sale Work?
The draw goes live on April 26th. All of the artworks on your Wish Lists will be automatically be entered into the draw on April 26th. A lucky purchaser is selected at random (up to 3 artworks per Wish List will be attempted to be purchased depending on your preference order).
To note no update or changes can be made to Wish Lists from 10am on April 26th.
All of the Artworks on your Wish List will automatically entered into the draw on April 26th. A lucky purchaser is selected at random and up to 3 artworks per Wish List will be attempted to be purchased depending on order preference.
How many items can I add to my Wish List?
With your Wish List you can add up to 10 items up until 10am on April 26th.At that point any items in your Wish List will be attempted to be purchased based on the order of selection you have chosen automatically included in the draw, the system will proceed to attempt to purchase up to 3 items. Please ensure you only add the number of items you wish to attempt to purchase in your Wish List. You may end up with 3, 2, 1 or none.
No update or changes can be made to Wish Lists from 10am on April 26th. With your Wish List you can add up to 10 items up . At that point any items in your Wish List will be attempted to be purchased based on the order of selection you have chosen included in the draw, the draw will proceed to attempt to purchase up to 3 items.
Please ensure you only add the number of items you wish to attempt to purchase in your Wish List. You may end up with 3, 2, 1 or none. No update or changes can be made to Wish Lists from 10am on April 26th.
Why do I need a valid card to my account registration?
A valid card is required to pre-authorise any purchases from the sale and also reduce any delays in completing successful transaction. All card details are held and processed by Stripe. Stripe Checkout User Services Agreement – Ireland | Stripe | Ireland
Can I use PayPal?
NO – all payments are processed using Credit/Debit cards.
I can't find the piece of artwork I wish to purchase?
All items are numbered from JJ0001 – JJXXXX. You can search for a particular number using the search bar. Or if you have created an account, you can add your favourites to your Wish List. You can also use the recently viewed option which will show last viewed items.
All the Artworks on your Wish List will be automatically entered into the draw on April 26th. A lucky purchaser is selected at random and up to 3 artworks per Wish List will be attempted to be purchased depending on order preference.
How do I know what pieces are available to purchase?
All of the collection is available to be added to Wish List up to 10am on April 26th to enter the draw. Once the system has completed the remainder of the collection will be available to purchase. All that items sold will be tagged SOLD, Remaining artworks will be available to purchase in a sale from 8am on April 27th.
I have ordered the wrong piece or I would like to cancel my order, what can I do?
Unfortunately, we cannot offer any refunds for items selected incorrectly. All sales are final. Be sure to carefully select and identify preference order of the pieces you add Wish List for the draw. All of the Artworks on your Wish List will automatically enter into the draw on April 26th.
A lucky purchaser is selected at random and up to 3 artworks per Wish List will be attempted to be purchased depending on order preference.
How do I know if a piece is sold out?
Any items that have been purchased out will be marked with a SOLD note on the artwork piece.
How do I know if I get a piece?
Email notification will be sent to everyone who has entered the draw and purchasers will be advised what artworks they successfully bought.
When do I find out who the Artist is?
Email notifications will go to all participating in draw, successful purchasers will receive an email of confirmation of their order. Check your junk, spam or clutter folders in case it’s fallen in there.
I have ordered multiple pieces and have been charged shipping on each transaction, can I pay for one shipping and direct them all to one shipping address?
Due to the fragile nature of the pieces of art , all orders are completed and packed individually and our post and packaging rates are per order.
When will I receive my order?
Orders will be completed within 2 weeks and sent via registered post.
The website isn’t working?
If the website isn’t working for you. Try refreshing the page or using a different browser – Chrome, Edge, Firefox. If there is an issue from our side (due to high volume of traffic) we will have updates on our social media;
- Facebook: https://www.facebook.com/2023Incognito
- Instagram: https://www.instagram.com/jackandjillcf
- Twitter: https://twitter.com/JackandJillcf
Who can I contact if I am experiencing issues?
If you are experiencing issues that are not answered in our FAQ’s you can email your query to us at incognito2023@jackandjill.ie or send a private message direct message to Facebook https://www.facebook.com/2023Incognito
I want to participate in 2024 - how do I do this?
We would love to have you on board next year! Registration will open in May 2023.
Please keep an eye on the website or email your details to incognito2023@jackandjill.ie.
If I live outside the ROI, can I still purchase?
Absolutely, we have artists from Australia, Canada, Estonia, France, Germany, Portugal, South Africa, Spain, UK and the USA. Anyone in the world can purchase a piece from this collection. Currently all shipping and packaging will cost €5.
Can I make a donation to Jack and Jill Children's Foundation?
Absolutely, if you do not wish to purchase a piece of art from the collection you can donate directly to Jack and Jill Children’s Foundation. today we have 405 Jack and Jill Families under our wing.
To make a donation simply click on the following link: https://www.jackandjill.ie/how-you-can-help/donate/
How do I sign out of my account?
Using the profile icon in the top right hand corner of your page, there is a sign out option.
How do I delete my account?
If you would like to delete your account, please email incognito2023@jackandjill.ie with the email address you used to create your account with and we will delete your information.
Jack and Jill Children’s Foundation
The Jack and Jill Children’s Foundation is an Irish children’s charity that funds and delivers specialist home nursing and end-of-life care for children from birth to six years of age who have highly complex and life-limiting medical conditions. Its mission is to empower parents to care for their child at home, in communities across Ireland.
Today Jack and Jill have over 400 children under their wing.
